Hi All,
Long-time lurker, a weekly listener. I recently purchased Anno 1800 last Sunday. I say purchase in the very loosest sense of the word. I had a 20% off voucher and I thought, ok, Anno 1800 £50.00 in the UK, that's a nice saving. Unfortunately, there was nowhere in the uplay app to redeem the code. Aha, why not buy it through the Uplay website, surely that will be a seamless process ??
Well no, if anything, the complete opposite. PayPal receipt, monies are taken from bank no game. I have contacted chat support every day and all I am told is that it has been escalated above. By Weds, enough was enough and I requested a full refund. The only thing first line support can say is its been escalated with no time scale. In my last correspondence with them yesterday I said unless there is a resolution, I will issue a chargeback. I then got a passive threat that if I issue a chargeback I risk having my account banned.
Really not sure what to do here, keep waiting an indefinite amount of time or issue a chargeback on Sunday and risk losing my account and previous purchases.
Have to say what a complete contrast to other services. GoG for example, I had an issue (common apparently) with Spellforce 3 where for whatever reason it gets stuck in a loop in the first chapter and some people just cant progress. Great service, issued a refund no questions asked. Uplay / Ubisoft are really poor at their core business
That sucks! Have you hit up their support on Twitter? Sometimes a more public declaration of your ongoing issue (sadly) gets things moving.
“Don’t ask what the world needs. Ask what makes you come alive, and go do it. Because what the world needs is people who have come alive.” ― Howard Thurman