Hi Forum,
You have helped me so many times in the past, hoping for another answer that blows my mind and makes me ask "why didn't I think of that?"
I just moved into a new house. I have 2 solid gaming PCs that my GF and I use. In the old apt we played many multiplayer games (Diablo, Heroes of the Storm, Borderlands, Warframe, etc) and it was fast and smooth. I got 50mb down and 3 up. I was using the provided TWC modem with ethernet running to both PCs.
Now, in the new house, based on a reccommendation I bought a TP Link TL-WR841N router and ARRIS SB6121 Modem. The internet is screaming fast, usually 65 down and 6 up...but the latency is CRAZY. Pings of 400+ plague our games. Things I have tried:
Opened ports on the router
Used the WoW Latency fix
Disabled firewalls
Today I will be running new ethernet (even though this is the same I had at the apt).
Any ideas? I may hook up the old TWC modem to see if I got a bad unit.
Thanks guys and gals - Wheat
First I would try the simplest possible configuration. If your router has an interface that lets you ping or traceroute to external hosts, try that. Otherwise hook your computer directly to the modem. It may not be a problem on your end at all, in which case I'd call your cable/phone/whatever provider.
Steam | Battle.Net | PSN
Those of us that do network maintenance for cable providers tend to find a lot of bad DC power packs in our amplifiers this time of year. I've been replacing them like crazy for the last week or so. Look into running packet loss tests, if it fails (and you can rule out the modem), call your provider. The SB6121 is a pretty good little DOCSIS 3.0 modem, I wouldn't imagine your problem is there. Unfortunately since it's not a leased modem, I can guarantee they'll say it's the problem before anything else.
Also, if you can go into the modem diagnostic, and post the levels, I can tell you if they're decent from a "industry standard" type position.
GWJ Steam Key Master List
The modem should have packet loss statistics. If there are a large number of errors, then I'd definitely contact the provider about having the line tested. And if you're reasonably sure that's the problem, push for a service appointment even if their remote test is inconclusive (in my experience, the provider's remote test often doesn't seem to detect line noise issues for some weird reason).
Steam | Battle.Net | PSN
So, I got aggravated and re-activated the TWC modem and removed the personal modem and router from the equation. Works like a dream. This is very confusing to me as I assumed the ARRIS SB6121 and the new router would perform far and away better than the "crappy" one you lease from TWC.
Was there a setting I missed? I swear I spent 2 days messing with configs. I didn't get a chance to collect any packet loss data before I switched out modems. I guess I'll just return the modem and router and get my $100 back...and apply that to the $8/month I pay to lease the TWC one...
Did you try plugged directly into Arris modem without the router?
PSN: xGumbie
Xbox Live: xGumbie
Steam: Gumbie
Strange. I'm running an SB6141 without any issues. Time Warner is Time Warner though. I will rarely see some strange latency problems that I can't figure out at all. I'll end up spoofing a new hardware address and doing a DHCP renew. That usually gets me an IP on a completely different subnet, and my latency problems magically disappear in in instant.
This space unintentionally left boring.
Personally, I use whatever crappy modem the provider gives me and then hang a quality router off that for internal networking. So disable WiFi on the modem and whatever else it has going on. It's a pretty decent compromise all things considered.
Steam | Battle.Net | PSN