Weird display glitch is user dependant.

I have started a new job doing design work for a small company that has had a tiny IT budget for quite some time. One of the "bonuses" on my job is that I understand enough about computers and networking to get light tasks done and am cheaper that calling our IT company to do things like add users and computers to the network. My boss knows I don't know everything but can do simple stuff. We got a new computer for one of our draftsman who uses DraftSight (a free CAD like AutoCAD but quite a bit cheaper and meets our needs just fine) It worked fine on his ancient pc except for it was quite slow. The new pc isn't a power house but is an i3 with a intel hd4400 in it running win 7 pro so is quite a bit better then the 8+ year old machine he was running on. I got it all setup and added to our network which is an old Server 2003 network. I setup the computer with the user account I made for myself in active directory where I gave myself admin rights and the desktop including DraftSight seems to work and run perfectly. After switching over to his user account every time we open DraftSight I get horrible graphic glitches in the DraftSight work area that make the program unusable. I went in as a test and added admin rights to his account but still get the same problem. When I switch back to my account everything is fine. Any ideas or things I should try to fix this. It seems to be user related which makes little sense to me as they should be the same. Clearly I am missing something. Any help would be great.

Thanks.

Is there any difference in your account style wise from his? I mean along the lines of is he using a theme with a transparent start menu and you are not?

You could try turning off some of the windows seven visual effects and see if that makes a different.

Right click my computer > properties > Advanced system settings

On the advanced tab hit the settings button under performance and then on the visual effects choose adjust for best performance and see if that makes a difference.

Arovin wrote:

Is there any difference in your account style wise from his? I mean along the lines of is he using a theme with a transparent start menu and you are not?

You could try turning off some of the windows seven visual effects and see if that makes a different.

Right click my computer > properties > Advanced system settings

On the advanced tab hit the settings button under performance and then on the visual effects choose adjust for best performance and see if that makes a difference.

Yeah, user display settings would be my first guess, too.

Since it was a new there have been no changes done by me to either user interface. If it got pushed down from the server that could be it but the only local changes I did was to turn off the UAC so our AV software could install. I got frustrated and started a factory restore so hopefully that will fix it.

The glitches are only in the DraftSight window not windows as a whole. It looks like an old tv full of color static inside the DraftSight window. Wierd.

Was the program installed from your account or the end-user's account? I've run into a few programs that place program components into user-space folders instead of system space folders. Your profile can get to those, his profile can't. Just a guess, but maybe try doing a reinstall or 'repair' install of that program from his account.

Rezzy wrote:

Was the program installed from your account or the end-user's account? I've run into a few programs that place program components into user-space folders instead of system space folders. Your profile can get to those, his profile can't. Just a guess, but maybe try doing a reinstall or 'repair' install of that program from his account.

Exactly what I was going to say. Give him admin rights and reinstall logged in as him. Some programs just don't handle multiple users well.

Have you also tried creating another user account to see if the glitches persist?

Well after it finished restoring to factory defaults I used his account to setup everything windows related on the computer and it is working fine now.

I had already tried installing DraftSight from both user accounts and that didn't fix it. So it must have been a windows setting problem with it not being the primary user or something. Super weird.

MonoCheli wrote:

Well after it finished restoring to factory defaults I used his account to setup everything windows related on the computer and it is working fine now.

So does it glitch when you try to use the program from your account now? #lookingforclosure

Rezzy wrote:
MonoCheli wrote:

Well after it finished restoring to factory defaults I used his account to setup everything windows related on the computer and it is working fine now.

So does it glitch when you try to use the program from your account now? #lookingforclosure

Sorry, but for some bizarre reason it works fine on both accounts. I hate it when I cannot recreate the problem.

Is it running or pulling assets from a network share? You might have had the network drive mapped differently between the two accounts, so the program didn't know where to look for what it needed.

Malor wrote:

Is it running or pulling assets from a network share? You might have had the network drive mapped differently between the two accounts, so the program didn't know where to look for what it needed.

DraftSight was a local install and the drawing files I was using I pulled to c: so I wouldn't have to get them off of the share. My guess is it had something to do with being the computer admin when it was first setup but I don't know.

Thanks a bunch for all of the the idea and help.