Any of you IT guys use this or know about this?
He directed me to their website and I installed it from the front page. I assume that all he did was the support that I saw, since my display stayed up while he was in control.
It's just a little freaky to see someone else with access to everything.
He said that it generates a new password with each session, and a new ID with each reboot. I don't know if I observed this.
It doesn't show up in the uninstall menu for windows 7, but it looks like there's a service related to it in the services part of task manager. The one encouraging part is that the only option is to turn the service ON, which makes me hope it's off.