Windows 7 & Bluetooth

My Toshiba Portege Z835 laptop has the Intel Centrino Advanced-N 6230 wifi/Bluetooth chip.

When I installed it, the Bluetooth worked fine. I didn't use it, so I uninstalled the Bluetooth bit or disabled it, honestly I don't remember any more.

Now, I'd like to use my Bluetooth numpad again, but I can't make the Bluetooth work for the life of me. By work, I mean make it show up in the control panel, or Windows acknowledge its existence at all.

I've tried uninstalling the software through the control panel, I've tried uninstalling the device and its drivers through Device Manager itself, CCleaner multiple times at multiple points, and even though wifi all works great, Windows just refuses to acknowledge that it has a Bluetooth adapter installed.

Any ideas on what else I can try? Thanks!

Is there a BIOS screen you can get to? Perhaps you disabled it at the hardware level, before Windows even starts?

I checked there, I do have the option, but it was enabled still.

Try checking the exterior of the laptop for switches. Sometimes they have a method of physically shutting off radios, to save battery power. If there are buttons or toggles you're not clear about, try pressing or moving them.

None.

General Crespin wrote:

I've tried uninstalling the software through the control panel, I've tried uninstalling the device and its drivers through Device Manager itself, CCleaner multiple times at multiple points, and even though wifi all works great, Windows just refuses to acknowledge that it has a Bluetooth adapter installed.

Not sure if the above paragraph covers this, but the first thing I would do is to go to support.toshiba.com, find the Downloads area, and confirm that I have all the up to date supporting programs for the bluetooth functionality. There are several Z835 variations listed, but picking one at random shows at least 3 downloads (Bluetooth Stack Driver, ConfigFree Utility, and Atheros Bluetooth filter driver package).

There is a disable mode on that laptop. I don't really understand what I'm reading, it doesn't quite make sense to me, but maybe it will to you, with the laptop sitting in front of you:

Toshiba Portege Z835-ST6N02 User Guide - Page 190

It looks like the radios in that laptop have 5 modes; WiFi only, Bluetooth only, WAN/3G only, all disabled, all enabled.

Such a brain fart. Thanks Rezzy! The Bluetooth Stack for Windows by Toshiba is what I installed, and now Windows sees Bluetooth!

Malor, once I installed that Bluetooth stack, I had the options as detailed in that user guide link (minus the 3G, since that's not installed).

Thanks for the help both!

General Crespin wrote:

Such a brain fart. Thanks Rezzy!

Happens to the best of us! Just glad I could help. I've run into similar issues enough times that I've added that step to the top of most of my troubleshooting flowcharts.