While grocery shopping on Sunday, email came into my smartphone from Gamestop saying thanks for my digital PSN card purchase, and another immediately thereafter with an online code for $49.99 for the Playstation Network. As soon as I got home, I checked my online credit account and sure enough, a pending charge for $49.99, that I supposedly made while grocery shopping.
I called Gamestop, who was absolutely ZERO help. They confirmed the charge, but declared they could not give me (the ACCOUNT holder) any information about where the charge was made from, past purchase history, etc. They said my only option was to dispute the charge with my credit card holder. They also had no interest in chasing down whether or not they had been compromised. I also decided later that night to reply to firstname.lastname@example.org and got an equally unhelpful reply:
Thank you for contacting GameStop.com
We apologize for any inconvenience you may have experienced. If you have any charges from GameStop that you have not made or authorized, please contact your bank or card service provider to dispute the charge(s). You may also wish to file a police report if you think the charges were made fraudulently. Please note that we are unable to release information on unauthorized/disputed charges except to the financial institution disputing the charge or the police investigating fraud.
My crack squad over at Chase is of course on the ball and is taking care of everything, but I pass the info along for anyone who has a PS3 and/or who has done business and who might have their billing info on file with Gamestop or EBGames to take IMMEDIATE action (check your statements, get your info out of there, etc.). Googling today pulled up some results that suggest I'm not the only one...others also got hit for PSN Code charges.
Given their shady security, and complete lack of eagerness to help with the situation or look into whether or not they are in trouble, I also had Chase stop payment on any and all business with Gamestop/EBGames. They'll never see one more dime from me (they actually haven't for quite some time...I'm not sure of the last time I ever purchased something through them).