Unbearably Slow Internet
I searched a bit and couldn't find an existing thread, so here goes:
Over the past several weeks my internet speeds have dropped dramatically. Right now I'm paying for a 25mbps down/2mbps up package from Cox (31/3 with "powerboost"), and I never see those speeds anymore. About two months ago I would consistently get the promised speeds, often times 50/40 or more, but now it's the complete opposite. I've been using speedtest.net on a regular basis to check, and roughly 75% of the time my speeds hover around .65 down/3 up with a ping of 700 or more. I've done all the troubleshooting I can on my end, pinging my router is always <1ms, the next step after the router is the bottleneck and is usually 700ms or so.
I live on a military base in a barracks, so while I've got my "own" cable modem/router hooked up in my room, there are still dozens of other people with connections in the same building. As far as I know Cox is the only provider for our area, that's something I plan on looking into tomorrow. Is there anything I can do to remedy the current situation? I feel like calling them probably won't do much good but I'll give it a shot anyways. I just don't want to spend the next 2 weeks having technicians stop by and lie to me about how it's a problem on with my modem or router.
Also, I've always expected the connection to slow down during peak hours, but in my case it's an all-day type of thing.
Does anybody have any recommendations or experience with this? Any help would be greatly appreciated.