Comics Alliance has a nice summary of the exchange, so it's a good place to start.
This morning the webcomic's blog featured an e-mail thread between a customer named Dave and Ocean Marketing about the status of preordered videogame controllers, which devolved hilariously from a simple delivery inquiry to a series of insult-filled and typo-ridden e-mails from Ocean Marketing representative Paul Christoforo.
Dave brought the e-mails to the attention of Penny Arcade, along with a few other gaming sites. The results? Christoforo being banned from all future PAX events, scores of critical blog posts, a flood of derisive tweets...
I realize the holidays are stressful times for customer service reps but Paul Christoforo -AKA "TheAngryPimp"- is way over the top.
He may not be pimpin', but he sure is angry