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Are there any benign reasons this would happen? What should I do other than changing the router name and putting a new password on it? Thanks much.
“While American democracy is imperfect, few outside the majority of this court would have thought its flaws included a dearth of corporate money in politics.” - Justice John Paul Stevens
Find manufacturer firmware and reflash. That should give you a little more peace of mind. Also, consider this the first nudge to upgrade.
That would be my reaction.
Politely rude. Briskly vague. Firmly uninformative.