[WoW] WoW is in my bank's queue (from official board)

WoW accountant:
Hi Bank of America? Yes, I need to withdraw Asclatorian's $15 for the monthly game fees.

Bank of America Customer Service Rep:
Please hold, you are number 185 in queue, estimated wait time 4 min.
<15min later> you are number 170, estimated wait time 7 min.

WoW accountant:
WTF you said 4 min 10 min ago, how the hell can it be 7 min now?

Bank of America Customer Service Rep:
Queue system is working as intended, please hold.

Bank of America Customer Service Rep:
<30 min later> We apologize, we will be bringing our system down in 15 min and will have it back up as soon as possible.

WoW accountant:
How long is "as soon as possible"?

Bank of America Customer Service Rep:
It's as long as it takes us to bring them back up sir.

WoW accountant:
That's B.S. what kind of half ass circus are you guys running there?

Bank of America Customer Service Rep:
<60 min later> Okay sir, we are back up and running, you are number 240 in queue and your estimated wait time is 9 min.

WoW accountant:
Damn, you people think I have nothing better to do than sit here while you guys sit on your thumbs?

Bank of America Customer Service Rep:
Alright sir, lets start with the account number.

WoW accountant:
Okay it's 5648129754.

WoW accountant:
Hello? <5 min> HELLO!?!

WoW accountant:
WTF?

Bank of America Customer Service Rep:
Alright sir, lets start with the account number.

WoW accountant:
I just gave you that.. >.<

Bank of America Customer Service Rep:
I'm sorry sometimes our phone lines lag by a few min. So deal with it and please give me the account number.

WoW accountant:
That's it! I want to talk to your manager!

Bank of America Customer Service Rep:
Sure thing please hold.

Bank of America Automated Customer Service Complaint Line:
Hi and thank you for your patience. We care about our customers so please leave a detailed message about your problem and we will get back to you as soon as we can.

WoW accountant:
Your customer service sucks, your computer systems and phone lines don't work like they should and you're representatives are rude. What kind of business are you guys running here??

Bank of America Automated Customer Service Complaint Line:
Thank you for your response, your estimated time to receive a response is 48 hours.
Thank you for calling

Brilliant.