EB's Return Policy Down the Drain
Reports from EB managers across North America indicate that Electronic Boutique will no longer be accepting returns on games beginning on March 1st. They will allow you to return defective items for a copy of the same game but that's about it. Something like this screams reactionary after their poor stock performance but it looks like the only real reason to shop at EB is slipping away.Living in Canada, EB is the only show in town if you want the safety net of returning a crappy/buggy game for something else. With that gone I can see no reason to pay higher prices there when I can get a game cheaper somewhere else and closer to where I live.
The only comfort to be had (according to the manager I talked to) is that some will still accept returns on a discretionary basis. Meaning if they don't like you, they have the store policy on hand saying returns are not allowed. If they do however, individual managers may still accept returns on games once in a while.
I ask again, have you hugged an EB employee lately?