Oh happy day! Cheers to ianunderhill!
Ooookay, spooky ferret is spooky, but still, great news! Going back to work, man, that's the best.
Enthusiastic Hedgewizard doppelganger is enthusiastic
Great to hear the ongoing awesome news, ian!
I think I resemble that remark.
But I remain enthusiastic, nay, ecstatic about the positive trend you're on!
f*ck yeah. Made an already laid-back, good Saturday even better. You rock, dude.
Ooookay, spooky ferret is spooky
Spooky? It's an excited and happy disco ferret! I guess I'll have to prove it by linking the video he's from now.
Anyway, point is, it was in celebration of the awesome news this thread is rapidly filling with!
Ian - when you view the preceding video, rest assured your meds have not kicked in. We experienced the same thing.
WOOOOOOOOO
That makes more sense, Ferret.
And yes. WoooooooooooooT!
Unfortunately I haven't gotten advice but don't be sorry for the length of the story.
Sorry you are caught in this Kafkaesque situation. You'd think "I'm dealing with cancer right now" should be able to comfortably be sitting in the number one spot on the list of life's frustrations rather than battling with billing.
So since I've got nothing to help on that front, I'll just chime in again that I'm glad so many other things have been moving in the right direction so you have more strength to deal with this.
Thoughts are still with you. Take care.
Damn Ian, I have no advice on the main situation as I've no sweet clue how the system works down there but I can imagine what it would be like to deal with financial issues and those sorts of people on top of everything else - truly dreadful.
Another reminder though to embrace this sort of writing, no need to feel guilty or apologetic about it, I know from the other side that it can be to get past those feelings but trust in us.
In the meantime I hope IDHS gets their head out of their arse and helps you sort this out asap so that you're able to get back to focusing on your health. Certainly give the ACS a call, they may have someone there who can help you sort things out more quickly or else direct you to alternative routes.
That pisses me the hell off, Ian. I'm going to poke my nose around and see if there is anything I can find out. I don't know sh*t and I have no connections, so no promises or anything.
Ian, we got through our billing issues concerning the girls' birth by threatening to lawyer up (to the point I was speaking with a few that I knew and having them consult). Once we did that and made it known, things got put into line fairly quickly.
Our problem was our bills were all wrong and some duplicated and just general mismanagement of our account. Your problem is very different in that it simply appears that people are being dicks. There are a couple ways to handle that:
1.) You've already tried to get your case worker's supervisor, that's been a bust. Perhaps attempt a different location and a supervisor there? Try to find somewhere you can escalate with until you get to someone that's in charge of the office you have a problem with.
2.) Email/Call/Write to local government officials. I know it sounds weird but a surprising number of members of local government are there and actually want to help. It's worth a shot and a phone call from someone like that can help a lot.
3.) Bring your situation to local support groups. There is NO WAY that you're the first person to go through this.
Keep putting feelers out and eventually you'll find the guy that knows the guy, y'know? That's still how things work most of the time.
Good luck. And remember, if nothing else, we're all here to help.
I'm going to tell ZaneRockfist to take names and kick ass. To you ian, I like your thought of contacting ACS for guidance. I think you should also go up the chain of command at the state agency. In my professional opinion as a civil servant, you experienced an unacceptable level of service. No one returning your calls is abominable, and that's just the beginning of what's wrong. I wish I could make the calls for you. I know you have better things to do than call an unresponsive state office all day.
Edit: What Oily said!
Wow, hell of a story, Ian. Really sorry to you have to deal with that as well as fighting the cancer. I, as many others, really don't have any suggestions of what to do or where to go as it's all as nebulous to me as it is to you. All I can chime in with is "That's just bullsh*t!".
I might have actually f*cking raised Hell right then and there until they called security. That wasn't rude, that woman was a Female Doggo. Hell, I'd go so far as to refer to her with the dreaded C-word. That's no way to treat someone. You hate your government paid job? Boo hoo. That's life. Don't take it out on someone trying to get some answers.
I get the feeling so many people go in there with dishonest intentions that these employees forget that some people are completely earnest.
Wait a minute Ian. You didn't go down on both your knees and thank this woman who helped you out so much in the end!?
ok ok, end of sarcasm..this is bullsh*t of course, from the highest order! Maybe you can visit a different office next time?
Otherwise, I would actually ask for a manager, or the next level up, whatever that might be.
People shouldn't have to put up with something like that.
But, maybe it all comes down that this woman really needs to get laid....just saying....
GL!
Wait a minute Ian. You didn't go down on both your knees and thank this woman who helped you out so much in the end!?
ok ok, end of sarcasm..this is bullsh*t of course, from the highest order! Maybe you can visit a different office next time?
Otherwise, I would actually ask for a manager, or the next level up, whatever that might be.
People shouldn't have to put up with something like that.But, maybe it all comes down that this woman really needs to get laid....just saying....
GL!
Uh, what the hell?
Call your state representative's office. I guarantee you'll get a helpful staffer. That's what they're there for.
Start here: http://thomas.loc.gov/home/state-leg...
What's your zip code?
Try this: http://www.elections.illinois.gov/Di...
There's a search by zip code in the Silverlight desktop version. And the mobile version I think, but I didn't actually open it with my phone. Actually the mobile phone version looks decidedly more streamlined. Screw Silverlight.
Try your state rep's local office in Chicago (not the one in the state capital).
Representative District #39
Official: Maria Antonia Berrios - Democrat
Office: State Representative
Email: repberrios39@gmail. com
Website:
Contact Information:
290-S Stratton Office Building
Springfield, IL 62706
Phone: 217-558-1032
Fax: 217-558-7112
2847 N. Pulaski
Chicago, IL 60641
Phone: 773-736-3939
Fax: 773-736-3940
Might be time to call WGN and let them make a human interest story of it. Public shaming seems to motivate state-level bureaucracies.
Re: the name of the staffer who treated you poorly; if you happen to know what time you were there that date then I would imagine your description of the person as per your story would narrow it down to very few possibilities, if you do end up going that route then the next person up the chain would likely know who you're referring to.
One thing good managers will (in my experience) do if they can't figure out who it was specifically from your details is hold a general staff meeting reminding everyone that this is a customer service position and being a crappy person won't be tolerated.
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