The Seven-Week Itch

 Like a bride ordering a mail order bridegroom, most gamers have no idea what to expect when the tuxedo comes off and they can get their hands on the code of a much ballyhooed and anticipated game.  Sure, there are those who may have lived with him first, (beta testers), but youÂ're sure they never went all the way, and besides, they only lived with him while he was getting ready to be delivered into your hands.

So much propaganda surrounds the release of new games that one can understand how gamers fall in love with one long before theyÂ've even met it.  One can be forgiven for buying into the belief that this time, itÂ's real.  This wonÂ't be like every other over-hyped two-bit-tramp thatÂ's crossed oneÂ's desk.  This one will be rock solid, thoroughly tested, the best code, servers and customer service money can buy, and best of all, it will love you as much as you love it.

And people hate to be wrong. So, even when the game launches with some problems, non-casual gamers tend to overlook them, nayÂ"…even defend bugs as Â"working as intendedÂ" or Â"the best that can be expectedÂ". After all, nobody could have foreseen how popular it would be, nobody could anticipate that botters existed, who knew there would be griefers, and farmers, and eBay, oh my!

But over time, as the problems amplify, and the enacted solutions are seen as draconian, and in some cases game stopping by the casual gamer set, people start to feel that they may have a trophy spouse on their hands. Pretty to look at, fun to play with, but insanely high maintenance and possibly not worth the cost.

Blizzard, I fear, may be slipping towards that position with World of Warcraft. Within six weeks of launch, WoW has pulled out the nerf stick and beaten some game mechanics to within an inch of their poor little lives. The servers are unstable; the lag makes sections of the game completely unplayable for many people, customer service is understaffed, quests have been broken, queue systems have been reimplemented until they figure out how to do server load balancing, the mail system (genius idea) is a huge frustration pod, the auction house (again, great idea) is so tedious and painful to use that most players just sell stuff to the vendors.

Were this a beta test, all of those things would be expected. Beta tests exist to solve problems like this. WoW did beta testing. More than a year of beta testing both closed and open. But once the product launched, massive user testing stopped.  No public test servers were put up.

Back in the 90Â's, a player going by the name Tenarius wrote a rant about MUD designers and the lifecycle of games and nerfs. Almost ten years later, while the technology has radically improved, his observed lifecycle still seems to be holding true. (A note: I disagree with some of his descriptivism and metaphors, but the rant itself is seminal in the gaming world.) The difference between now and then is the seemingly blinding speed at which WoW skipped through the honeymoon stage, the middle-aged stage, and went straight for the Â"the customer is the enemyÂ" stage.

Almost all of these problems could have been alleviated if they had followed the cardinal rule of slinging code: Never work on the live servers. ThatÂ's why online game companies have test servers. Testing. It provides developers with information on what might break from implementation of a fix, it allows for stress testing as well as allowing gamer feedback and forewarning that something is coming, and it allows time for clear and concise documentation to be written. There has been no indication from Blizzard that they intend to implement testing servers.

If I may be excused for mixing metaphors, the bloom has disappeared from the bridegroom, leaving a rather thorny, but still quite comely, beast in his stead. DonÂ't get me wrongÂ"…I still love my trophy mail-order WoW-toy and even with the problems, I love to play when I can.  But I gotta be honest, the more high maintenance he becomes, the more likely it is that the winking sly eyes of the other minxy packets of code strolling down the bitpath will become a little more noticeable.

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Pyroman[FO]'s picture
Location: Lexington, KY

I don't currently play any MMORPGs but that rant you linked to was a fascinating read.

Also, do you have any specific gripes? I don't want to get too technical, as I said I don't even play the game, but a few examples of how Blizzard has kneejerked and nerfed things to the detriment of the game would help me see where you're coming from. Though maybe asking for details is just inviting a horrible drawn out MMO argument.

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Quote:
Within six weeks of launch, WoW has pulled out the nerf stick and beaten some game mechanics to within an inch of their poor little lives.

I would also be curious to see which mechanics have been so severely changed.

PSN ID: Haul_N_Oats

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Quote:
Also, do you have any specific gripes?

I do, and I had them in the rant originally, but it ran to close to 3 pages, so I cut most of it out. Here are my pet peeves with the game at the moment.

Customer Service and swaggering GMs:
In-game customer service is so bad that filing a report is almost pointless. GMs who don't have time to respond to bug reports and problems seem to have an endless amount of time for changing the names of characters. I will grant you that in any fantasy game you're going to get some names that are, for lack of a better term, perfectly cromulent words, but banning names because they are "gibberish", and then reassigning a gibberish name is just silly. Also, banning names like Bob, Dave, Betti, because "it breaks the suspension of disbelief", but names like "Azzclown", "fuku" and "labialacer" are allowed to run free and unmolested is just absurd. The mistake Betti made? Filing a bug report. Silly kid. Of course, now she is known as Aisklmph, so that's nice. (In a touch of irony, names here have been changed, except the disgusting ones - those actually exist.)

Fishing: People who ignored the game's terms of agreement created bots that allowed characters to fish on autopilot until their bags were full, then sell the fish. Many would sell the proceeds on eBay in a "real money for imaginary game money" business model. Rather than doing the hard work of finding a real solution that punished the botters but left the game mechanics intact, they destroyed fishing for every other character in the game. The impact on botters? Zero. They're still out there. Because they aren't "real" players, it doesn't matter to them if a stack sells for 1 silver or 10 silver, it's just a bot that can keep fishing until the seas are empty. It hasn't slowed the sale of eBay gold down even a tiny bit.

Farmers: There are organized companies that exist purely to farm items and eBay them or the subsequent gold. There have been a series of nerfs, both content and class that were theoretically aimed at stopping these farmers. Impact on farmers: none. Impact on honest and casual players: painful.

Stealth Nerfs: Nothing pisses off gamers more than when companies try to slip a nerf past them. Blizzard has been particularly egregious about this, often not mentioning changes until many, many, many people have annotated and complained about it. Even then, sparse information is posted on the official forums, but rarely anywhere that a casual gamer would see it, such as in game. Interestingly, the European versions will often be annotated, but somehow the American information keeps getting lost before it gets an official note or patch release.

Servers: What can you say about something this bad? Tycho, over at Penny Arcade, wrote a great rant about servers, uptimes, and other annoying network issues, so I'll refer you to him, if I may.
http://www.penny-arcade.com/news.php3?date=2005-01-17

Seth wrote:

I'm pretty sure, statistically, coffee increases violence more than marijuana....I'm going for my second cup and when I get back I'm bringing a shovel.

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Fletcher's picture
Location: Office of the EIC, bitches!

Hey, bright side: one more game I don't have to rush out and buy just yet.

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slambie's picture

Quote:
they destroyed fishing for every other character in the game.

Quote:
Impact on farmers: none. Impact on honest and casual players: painful.

I'm still not understanding what the impact to players is here. Exactly how was fishing destroyed? What's now painful about farming?

Admittedly, I don't spend time in-game doing either of these things since I find them to be tedious and boring, which may very well be the answer to my question, but I'd like to know exactly what was changed in the way those processes worked or were originally supposed to work.

Edit: I apparently can't spell today

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Quote:
Farmers: There are organized companies that exist purely to farm items and eBay them or the subsequent gold. There have been a series of nerfs, both content and class that were theoretically aimed at stopping these farmers. Impact on farmers: none. Impact on honest and casual players: painful.

How are honest and casual players effected?

Example from my experience: A rogue decides to farm Doan in Scarlet Monastery because his drops sell for 1.25 gold, but all his drops are bind on pickup. The rogue can kill Doan about once ever 15 minutes AND only if someone helps him reset the instance. Now with the nerf, Doan's items only sell for 10 or 15s making the effort spent to go through this over and over a total waste of time. One of the main points here is that this stuff goes on in an instance so the rogues are not stopping anyone else from doing their thing either. The boss mobs are still there with the same quality loot. The 26dps dagger is still waiting to be had from Doan. I would probably agree somewhat on this issue if the items were NOT bind on pickup.

Also, can you answer my early question about what has been nerfed so bad that it has changed the game drastically?

PSN ID: Haul_N_Oats

The Red
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Propagandalf's picture

Wow, almost ten years later and I still hear about Tenarius. That's my (when I say my I mean I played it as a player all the way up to being 1 of 3 implementors) MUD he's referring to, Dragon Swords Mud. There's so much under the surface going on in that rant, but it's not worth getting into. He doesn make some good points about nerfing and implementor/player interaction.

Anyways, I agree with ya Ducki. I think WoW has some issues it needs to work out and soon, because it's loosing some of its luster. I hate stealth nerfs and they always leave a bit of a sour taste in my mouth. Make nerfs, but never stealth them. Hell, make them and post afterwards, but don't let the community continually call you out on them before you admit to them. The queues, lag and disconnects are frustrating, as well. I hope they work it out and we can all return to thinking happy thoughts about WoW. Instead of arguing/debating the things that have gone wrong.

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Paladin's picture
Location: Sacramento, CA

I guess I should be grateful I started playing horde with some friends on Eonar server. I encounter lag maybe once or twice a week, no queues, and no real spawn campers. The AH and mail work just fine, though there's rarely anything worth buying at the AH, and what is there is grossly overpriced.

If Blizzard could just get a handle on server stability I think most people's gripes with the game would evaporate. The frustration of trying to play on a high population server coupled with the issues Ducki mentioned has got to be infuriating. If, on the other hand, all you're dealing with are some tweaked game mechanics and nerfed fishing, it would be easier to let it slide and enjoy the game.

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duckideva's picture
Location: Bathing in the stream of consciousness

Well, the fishing nerf broke a lot of things. For instance, since the selling price of all fish was dropped to a copper or two per fish, but the cost of recipes to cook said fish still remain at 1-2 gold pieces. The cost to raise fishing to 225 is expensive and now impossible to regain. If they had also dropped the cost of the recipes, (or refunded me the cost of the high level recipes) and the skill raises to the same level as the nerfed fish price, it wouldn't piss me off as much that I've spent more gold than I can possibly recover.

I can't speak to Doan farming as I'm not high enough level to go there. But, I can tell you that I've had multiple occassions where I needed to do a quest and get a mob, and there will be a 60th lvl character farming the area, and when I ask to be able to get the mob, the response is "YOU GO! ME WORK!". If I don't leave the area, dozens of his guildmates will show up and make it impossible to get not only the mob you want, but any mob within about 2 minutes of that mob. I've had it happen in RR and the wetlands...both of which are way too low for 60th lvl characters to be doing anything but farming.

Will the game do anything about those people? Nope. Will they instead drop the selling price of all the items, making it that much harder on casual players to train, get equipment and later buy mounts? You betcha.

If I'm getting frustrated...and I have the most kick-ass guild on the server, how do you think real casual gamers feel? I'm talking about the people who by lvl 15-20 still don't have the cash to buy 10 slot bags, who are still wearing equipment from the starter zone, and who have experienced nothing but pickup groups...which we all know tend towards disaster.

Quote:
Also, can you answer my early question about what has been nerfed so bad that it has changed the game drastically?

I think both of those are pretty good examples. I think it's important to remember here that I'm not impugning yours or anyone else's experience with the game. I'm not trying to start a flame war, nor am I saying that Blizzard is the antichrist.

I love the game...but I love it primarily because I play with GWJ folks. I've given up playing on the other servers, because for my playing style, it's impossible to do much of anything without a good guild. Again, that's for *my playing style*. Despite the fact that I've been gaming since the pen and paper days, and I've played most non-shooters that have crossed the digital path, I'm still very much a casual gamer. An experienced one, I'll grant you...but still a casual gamer.

I loved being able to just sit somewhere and fish while I chatted with people and the boy napped. That way when he woke up, I could just log off and not be in the middle of a fight, or a quest, or anything else important. And the way the game was in beta all the way until the stealth nerfs, you were never going to get rich fishing, but you were going to raise cooking skills and make enough silver that it wasn't a complete waste of time. Not any more. Their response was actually a boon to the bots because they lowered the chance of pulling anything other than fish by 70%...botters love not having things clutter up inventory space.

When they nerfed fishing, they should have provided an option where you could sell the skill back, and sell the recipes back for what you paid. But I tell ya, at lvl 30, I have less than 6 gold...so the 3 or 4 that I've spent on fishing and recipes would be a welcome return now that the skill is useless.

I am saying that they didn't test the changes they made, those changes broke other things, and they've stated that they know the other things are broken, but they don't plan on changing it.

I'm saying that it seems that dev decisions are being made by MBAs based on the perceived "economy" of WoW, rather than the player's ability to enjoy the game.

I'm asking for testing. I'm asking for them to quit screwing up the live servers. I'm asking them to ban the crap out of organized farmers and bots. I'm asking for server stability, no loot lag, functional zones and quests. Pretty much, I'm asking for the stuff that was printed on the box when I bought it.

Seth wrote:

I'm pretty sure, statistically, coffee increases violence more than marijuana....I'm going for my second cup and when I get back I'm bringing a shovel.

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Location: Vancouver

Great topic DuckiDeva, I wish I could join into more WoW discussions with fellow GWJ'rs but I'm trying to avoid that soul-sucking game for as long as possible. I'm sure I'd love it, but I have to avoid the Siren's cry. It's tough.

I've been following the Blizzard drama, and I feel bad for them. They clearly didn't have the infrastructure in place, or didn't anticipate/plan for that many people. Offering 2 free days seems like a bit of a slap in the face, why not step up and make it a month?

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Well, I'm still averaging about 6 hours per day on the game, but the points are valid. I still enjoy the hell out of it...but there are two reasons mainly for that - Blizzard has created the most varied and stunningly beautiful game I've ever seen (riding a griffon, the huge fort we hit, riding the tip, etc) - and the GWJ folks. I'll tell you that I would have quit the game long ago if not for the guild. Your points ring even more true for those with a so-so guild or no guild at all. The generosity of the Lafretes, Snood, Peecaboo's, Storms and SOOOO many more makes this game even better. Up until yesterday, I offered everything I was going to sell up to the guild (ok...last night, I'm 40 and in withdrawal from 'mount envy' - so 10 more gold and I have that bad boy! - so expect to be back in the giving mood tomorrow That alone makes the game a winner...and that credit goes to the GWJ group!

Unless you're running out of mana overhealing is the most worthless stat in the game. Underhealing is effectively known as "wiping".

so sayeth the Bear...

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Geez. It's all so depressing. Even though I haven't experienced or noticed any of these issues myself, (except for the server maintenance downtime ) I'm just about ready to cancel my account.

I suppose I've been lucky because I've been playing Undead on the Hyjal server most of the time. I've never seen evidence of farming, camping, etc., and the people I've run into are almost without exception helpful, polite folks. Still - I recently came to the conlusion that I'll never really be satisfied playing the game. That is, I'll never have any real sense of completion. There's no ending, for crying out loud. So why bother?

*sigh* I am filled with the sort of existential angst that can only be lessened by shotgun decapitations and trinket collecting. Resident Evil 4 is my only solace.

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Coffee Grinder

I'm not so sure casual players are feeling the pain as much as you describe - apart from the technical problems on bad servers. I guess my perspective might be different because obviously noone has ever heard of my little backwater server (Khadgar) - I've never had a crash, never had lag and never seen a queue. Anyway, I'm lvl 20, still wearing some stuff from the newbie zones, can't afford a 10-slot bag by a mile and have only used a pick-up group or two...most of these issues sail straight past me. I didn't know fishing was nerfed although I use it regularly and the only time I encountered farming, I moved on and did something else. I think genuinely casual players are too busy playing casually to think about the finer details of the game mechanics - server screwups aside.

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Gotta agree with Dhruin. I'm at 12 (nearly 13), just moved into the Barrens, spent all my money upgrading my armor. Still getting killed at least 5-6 times a session. Just picked up a veritable assload of quests. I usually only get in groups if I see someone needing help and ask if they want it (though that may account for my death rate). Probably won't touch it again until Monday, so I guess I could be counted as a casual player. Couldn't be happier.

Except when I walk into the Valley of Strength in Orgimmar. Then I want to just pull out my hair in frustration. Especially while walking by the AH and the Bank.

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Location: Pistolvania

And so it begins....

For the record..In my opinion casual gamers dont stress as much about things like nerfs to fishing or ebay farmers..

You fall into another category...

Whiner. Theres a big difference between the two. Honestly...reading your article it makes me wonder why you bother..

I get the impression that your play experience is awful..

That from the minute you log in you stress that when you go to try and complete a quest that Ebay farmers will show up by the hundreds and kill every mob in sight...

Or you'll try and use the AH and stress that 10 min later your search still wont be up.. or that you'll never get a chance to mail something to someone.

Or you wonder if a particular skill has been stealth nerfed...and perhaps you should read the official boards and see if it has.

So either your exaggerating or your really having all these issues... which then I wonder..who would play such a frustrating game??

Aint nothing new about the world order..it's been playing since the day they put George Washington on a quarter

85's face the truth you're too dumb.

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...why for the "Dwarven Fishing Pole", of course!

I just got one while completing the Murloc Fin quest in Redridge; what a hoot! I laughed out loud.

There are lots of little touches like that which can make my day....

"Eat Keel, Hellbug!"

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Fletcher's picture
Location: Office of the EIC, bitches!

Huh. Is Guru always so confrontational? And on the front page even. Balls man. Balls.

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karmajay's picture
Location: Belville, NC

If she is a whiner, the you may be on the opposite end of the spectrum.

In no way is she totally bashing the game, saying it sucks, posting on the boards how this game sucks in 50 posts.

She is stating problems that ARE there and have been expressed by numerous people, even on this board. You, on the other hand, say there are no problems and make it sound like she is crazy for even mentioning her problems with the game.

I guess what irritates me is that people bash other games, yet when their game has the same problem or worse, it's a non-issue.

I respect your opinion GG, but I think you are looking at the issue with blinders on.

*FYI, for karma's sake, this type of posting will carry on to this weekend's playoff game.

I asked my wife the same thing last night. She replied with "stop being a moron and wash the damned dishes" -- Paleocon asking his wife about zombies

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duckideva's picture
Location: Bathing in the stream of consciousness

Na...just not going there.

Seth wrote:

I'm pretty sure, statistically, coffee increases violence more than marijuana....I'm going for my second cup and when I get back I'm bringing a shovel.

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Fletcher's picture
Location: Office of the EIC, bitches!

DuckiDeva wrote:
Na...just not going there.

Why not? A small shovel is a small shovel. And a fanboi is a fanboi.

GG, think before you post man. Slavering over the CoolProductoftheWeek is alright, digging on people who aren't in line behind you isn't.

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Fletcher1138 wrote:
Huh. Is Guru always so confrontational? And on the front page even. Balls man. Balls.

Yeah. If you post an opinion he doesn't like, he will "call you on it."

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Location: Pistolvania

Bottom line... the post/article reeks of flame bait..

Most places this would be considered trolling..

Perhaps I'm simply confused but based on the wording of the article you'd expect the game to be a broken mess..

Man I remember how filled the general chat was in EQ when the game was in the first 1-2 months of people complaining..it was non stop..

I never see or hear that in WoW...

So it seems people are to busy actually playing and not noticing these "game mechanics getting beat within an inch of their lives"

Please spare me the melodrama...

I understand the appeal of bashing who ever is on top.. I just thought we were above that here... or at least we used to be.

Aint nothing new about the world order..it's been playing since the day they put George Washington on a quarter

85's face the truth you're too dumb.

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Location: Pistolvania

Quote:
GG, think before you post man. Slavering over the CoolProductoftheWeek is alright, digging on people who aren't in line behind you isn't.

wtf?? so this statement isnt flame bait?

Quote:
I'm asking for server stability, no loot lag, functional zones and quests. Pretty much, I'm asking for the stuff that was printed on the box when I bought it.

functional zones??

look...I'm all for criticism but this borders on trolling..

I take it that I'm 100% in the wrong here...since this article appeared on the front page it means that Certis and/or Elysium have approved of this..

Aint nothing new about the world order..it's been playing since the day they put George Washington on a quarter

85's face the truth you're too dumb.

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Fletcher's picture
Location: Office of the EIC, bitches!

Guru, I may have been out of line in my choice of words or phrases, and if that is the case I apologize.

Similarly, I hope that you can recognize how you have contributed to the negative tone of this discussion, and why your behavior may not have been appropriate.

That said, I no longer feel confident that I can continue this discussion in way that is constructive and within the constraints of the CoC. For that reason, I am going to walk away from this thread now and hope that the next time we meet on these forums the conversation will be more civil.

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Location: Cary, NC

WoW problems are very server-dependent. People on servers with few problems (mainly low pop servers) simply can't understand the frustration experienced by people on severely troubled servers (generally the high-pop ones). Me? I'm on a medium pop server. While we do have our problems (the very rare server crash, the occasional 10 second mail lag), I'm still having a helluva good time playing.

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Quote:
WoW problems are very server-dependent. People on servers with few problems (mainly low pop servers) simply can't understand the frustration experienced by people on severely troubled servers (generally the high-pop ones).

I think the same thing also applies for Horde vs. Alliance. As a Horde player on Blackhand (a high pop. server), Orgimmar has been the biggest problem area up to this point. But now that I'm moving into areas frequented by both factions, I'm seeing more of the server performance issues that DD and others have mentioned, so I can see where Alliance out numbers Horde by 3 to 1, that Alliance players may be the ones experiencing most of the persistent, fun-killing performance issues, earlier in the game and getting worse as time goes by.

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TheGameguru's picture
Location: Pistolvania

I apoligize for what may seem like a personal attack...that was not my intention.

I'm sure the author is not a whiner and its true that what Slambie said.. despite the fact that I'm on a high pop server I am lucky enough to have chosen the Horde side which is underpopulated as opposed to the Alliance.

I do feel that the article in question is overly negative and borders on flamebait/trolling.

Statements like;

Quote:
The difference between now and then is the seemingly blinding speed at which WoW skipped through the honeymoon stage, the middle-aged stage, and went straight for the "the customer is the enemy" stage.

Are to me very final sounding and not based on any sort of factual or actual events. I think Blizzard has done a fine job producing what to many is still a completely playable and enjoyable game.

We tend to forget that while our ticket may be a very reasonable and important issue and/or bug... imagine the hundreds of other tickets that the GM's must read that are simply nonsense....submitted for whatever whacky reason the person decided.

Lets recall I made a prediction that WoW would have 500,000 subs within weeks of release.. at the time I threw that number out it seemed ludicrous.. Given that EQ at its peak had 450,000 and that up to now has been the standard which all others have been held too.

Blizzard has stated that they've sold through 600,000 copies of the game in 6 weeks! for arguments sake thats at least 500,000 subs..if not 600,000!! Can we really blame Blizzard for not producing subscription assumptions pre launch for 600,000! I mean if I was a PM at Blizzard I'd have laughed at the guy and said..."yeah ok...lets try 300,000 in the first 6 months.. I mean Sony Verant is launching EQ2 at the same time..."

So in short.. I think Blizzard is scrambling to keep up with success... rebuilding servers upgrading hardware and obviously dealing with a database design that simply is not scaling to handle the popularitly they are experiencing... At the same time... all this hasnt stopped me from enjoying the game completely.. its not without issues.. lag is still a problem nightly.. but its never show stopping.

The last thing I want is this site to turn into another negative filled whine fest... I can get enough of that at hundreds of other forums.

Aint nothing new about the world order..it's been playing since the day they put George Washington on a quarter

85's face the truth you're too dumb.

Server Ninja
Pyroman[FO]'s picture
Location: Lexington, KY

Now I can completely understand your point of view GG. I am not playing the game right now so I can't really come to a decision myself, but I just wanted to say that I found your last post informative and a very strong argument to the opposite of what DuckiDeva was saying. Thanks.

Another bit of info I find compelling for your argument is that Blizzard has stopped shipping more copies of WoW until they fix their infrastructure problems. What other company in recent memory refused perfectly willing, or even rabid customers who are willing to pay simply to improve the experience of the current players.

I was just thinking how for people not playing WoW, Blizzard has put us in the fortunate position of having to wait until the game works well again before we can give up any hard earned cash. How I wish other developers and publishers would do that for us.

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