Companies that refuse to take money

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harrisben's picture
Location: Bangkok, Thailand

In the past I've come upon situations where a company had a product or service that I wanted but for whatever reason they wouldn't sell to me (I presume it wasn't personal since they hadn't gotten to me know me yet). I'm interested in hearing if anyone else has experienced this. My pet peeve in situations such as these is when staff from said companies tell me they can't do something, to which I always respond "yes you can, the problem is that you won't".

Other famous quotes are "So if I understand you correctly, you're telling me that you don't want my money.", and "But I can go to this other company and buy it from them, why can't I just buy it direct from you?".

Following are a few situations I can think of off the top of my head.

  1. After giving the trial a shot I decided I liked Lord of the Rings Online enough to buy it, but after trying numerous times to purchase the digital download via the Turbine website an email response from their support staff informed me that they couldn't accept my order because I am in Thailand (they filter by IP address too). I instead purchased a boxed version through a 3rd party website just for the code.

  2. Sony's PSN doesn't allow use of credit cards that were issued outside the respective PSN regions. This has resulted in me purchasing PSN cards through a 3rd party for a 15% increased cost for no reason other than because it's the way it is.

  3. The accounting software we have in my office is ok but could be a lot better, so I called the developer and told them the many ways their software could be improved and that I would pay them to customise their software for us, but they said no.
I understand there are a multitude of excuses for not wanting to take my money. I look at it like this though: I have money, companies want my money - everything else is white noise.

It's also entirely possible that I am a nightmare of a customer.

I can barely contain my lack of enthusiasm.

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Jonman's picture
Location: Seattle, where you can't spell winter without WIN!

I was trying to buy either a train ticket, or a flight, from London to Edinburgh. Apparently, the fact that I'm located in the US meant that every card I tried to use to make the purchase was declined, as all the card issuers immediately assumed that I was trying to defraud myself.

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Mr Crinkle's picture

harrisben wrote:
  • After giving the trial a shot I decided I liked Lord of the Rings Online enough to buy it, but after trying numerous times to purchase the digital download via the Turbine website an email response from their support staff informed me that they couldn't accept my order because I am in Thailand (they filter by IP address too). I instead purchased a boxed version through a 3rd party website just for the code.
  • International sales agreements are enormous pains in the asses. You'd think you could just let anyone in the world download your stuff and then simply call it a sale like any other, but it ain't that easy once you get past 50 employees.

    Quote:
  • Sony's PSN doesn't allow use of credit cards that were issued outside the respective PSN regions. This has resulted in me purchasing PSN cards through a 3rd party for a 15% increased cost for no reason other than because it's the way it is.
  • Worries over fraud? Or perhaps painful international issues again.

    Quote:
  • The accounting software we have in my office is ok but could be a lot better, so I called the developer and told them the many ways their software could be improved and that I would pay them to customise their software for us, but they said no.
  • Maybe you didn't offer enough.
  • Maybe they didn't want the hassle of checking to see if your company was legitimate and able to afford the work.
  • Maybe they had a staff meeting in which they said "some guy from Thailand is promising us cash for fixes" and they all had a good laugh before going back to their scheduled business.

    So um, I kind of see why they wouldn't take your money in all of your cases. On to my recent incident! Found a couple of shirts that I liked while at the mall. I bring them up to the register and the lady tells me that they're going on sale in two days and she'll hold them for me. I inform her that I'd rather just have them now; I don't want the hassle of driving out there again and dealing with weekend madness. She reiterates that both items will be 30% off if I just come back in two days. I reply that I'd rather just get them now. She tells me that we should all be saving money in this economy. I ask her again to just ring them up, and she tells me I'll thank her when I come back on the weekend. I stare at her for a bit, unsure if she is actually being serious or not, and then I leave. Still don't have those snazzy new shirts.

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    harrisben's picture
    Location: Bangkok, Thailand

    Jonman wrote:
    Apparently, the fact that I'm located in the US meant that every card I tried to use to make the purchase was declined, as all the card issuers immediately assumed that I was trying to defraud myself.

    Credit cards are incredibly convenient unless you don't fit the shopper profile. Then you're in for hell from practically everyone.

    mex wrote:
    Pretty much everything on Amazon.com, except books. I'd buy a bunch of things that aren't available in MX

    I feel your pain, distribution agreements are the bane of a connected person's existence.

    Mr Crinkle wrote:
    Maybe you didn't offer enough. etc...

    I offered about 4 times the cost of the software just to see if the problem was money (which I would have willingly paid). The developer sells their software as a one-off (ie there is no continuing fee) and I've always wondered how they make money, now I'm even more curious. I asked them if they were planning to release a new version of their software, which I'd have to pay for if they did, and they said no. How they stay afloat is beyond my understanding. Also, they're a Thai developer

    Here's hoping you one day get yours shirts of snazziness

    I can barely contain my lack of enthusiasm.

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    Hypatian's picture
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    Mr Crinkle wrote:
    She tells me that we should all be saving money in this economy.

    Critical failure to understand how spending stimulates the economy, here. I have no words.

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    wanderingtaoist's picture
    Location: Deep in Central Europe

    Here's a fascinating thing: I'm a subscriber of National Geographic (English version, not our local mutation) for 8 years now. I was always able to pay the subscription with my credit card until two years ago. I prolonged the subscription and all of a sudden my card was rejected. I tried to use several other cards (my other two, card of my girlfriend) with no results, and I'm trying to do so each month or so. I owe a hundred dollars to NGM and feel bad for it, because they keep sending me the magazine for more than a year now despite not paying for it.

    I also hate amazon.co.uk for not being able to send video games to my country. At first I thought that once our country is in the EU the restriction will be lifted. Then I hoped that accepting euro would alleviate the problem. I resorted to eBay which is cheaper and has better P&P prices than Amazon. Sorry guys, you didn't want my money anyway. I'm not even sure where the Amazon's problem is - British Play.co.uk sends me the games without any problems (otherwise I wouldn't have Collector's Editions of Bioshock and Fallout 3).

    EDIT: Just found out that Amazon.co.uk now delivers to Slovakia as well. It took them only eight or so years.

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    TheCounselor's picture
    Location: Buffalo, New York

    There are some situations where a business has a high probability of losing money, even though they have a willing customer.

    I regularly turn away potential clients, because I know, or at least strongly suspect, that letting them retain me will cause me to lose money.

    Granted, it's not exactly the same as a retail situation, but it's entirely possible that Sony, to use one of your examples, thinks that taking credit cards from out of the region could result in them losing money, as a whole, on those transactions. Or, at least losing money on enough transactions that the potential profit isn't worth the risk.

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    stauf7's picture
    Location: Newfoundland

    Even in Canada, I've been shut out of many purchases due to not living in the US. This has been incredibly frustrating when there are things I've wanted that were limited edition and they can't accept my non-US credit card. I then wonder if I should have some closer friends in the US who would take my money, buy it for me and then ship it my way.

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    AUs_TBirD's picture
    Location: Budapest, Hungary

    You could have used Amazon.de or .fr perhaps. .de has never given me any grief to Budapest, and many games keep an english track. On the other hand, blood and certain symbols might have been removed

    I've learned that trying to use a debit card from a country OTHER than where it was issued from can be a real pain. Steam won't accept it (without hiding my IP) even though I'm trying to buy a game through and for MY ACCOUNT with all details correct. Impulse, on the other hand, is smooth sailing.

    Amazon.com and Gamestop/EBgames provide other fun however....they TAKE my money, but then refuse to let me download the game! Happened with Plan It Green (Amazon), and Romance of the Three Kingdoms XI (EBgames).

    Oh, and finally paypal. I can't directly pay for things using paypal since I'm not accessing it from the country in which I set up the account. I can view everything and I can EVEN ADD FUNDS, but I'm not allowed to send those funds back to the bank account from which they came, and close out my account! ...all I can do is use US-based sites such as skype to empty the paypal account for me, or mask my IP address once again.

    The mother of all backlogs!

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    Trainwreck's picture
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    AUs_TBirD wrote:
    You could have used Amazon.de or .fr perhaps. .de has never given me any grief to Budapest, and many games keep an english track. On the other hand, blood and certain symbols might have been removed

    I've learned that trying to use a debit card from a country OTHER than where it was issued from can be a real pain. Steam won't accept it (without hiding my IP) even though I'm trying to buy a game through and for MY ACCOUNT with all details correct. Impulse, on the other hand, is smooth sailing.

    Amazon.com and Gamestop/EBgames provide other fun however....they TAKE my money, but then refuse to let me download the game! Happened with Plan It Green (Amazon), and Romance of the Three Kingdoms XI (EBgames).

    Oh, and finally paypal. I can't directly pay for things using paypal since I'm not accessing it from the country in which I set up the account. I can view everything and I can EVEN ADD FUNDS, but I'm not allowed to send those funds back to the bank account from which they came, and close out my account! ...all I can do is use US-based sites such as skype to empty the paypal account for me, or mask my IP address once again.

    Really? I've been using Paypal just fine since moving to Japan. In fact, it's the one banking method that hasn't been a pain in my ass. I think one method you can use is create another account using the country you're living in now as your home country and transfer your old account's funds into the new one.

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    Bonus_Eruptus's picture
    Location: Pflugerville, TX

    Some dick outside of RobCo took my money but wouldn't sell me his flying Army robot.

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    DevilStick's picture
    Location: Middle Tyriazeroth

    Mr Crinkle wrote:
    International sales agreements are enormous pains in the asses. You'd think you could just let anyone in the world download your stuff and then simply call it a sale like any other, but it ain't that easy

    Bingo. It's not worth it for most companies to deal with international sales issues. Taxes, localization, etc. That's where distributors come in.

    It's nothing personal, it's just not worth the expense for many companies to be able to directly sell on a worldwide basis.

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    Parallax Abstraction's picture
    Location: Ottawa, Ontario, Canada

    If anyone here is having difficulties getting companies to take their money, I can assure you my company will take anyone's money from anywhere at any time! PM me to make payment arrangements!

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    Jonman's picture
    Location: Seattle, where you can't spell winter without WIN!

    < posted by accident. Move along here - nothing to see >

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    Mr Crinkle's picture

    harrisben wrote:
    I offered about 4 times the cost of the software just to see if the problem was money (which I would have willingly paid). The developer sells their software as a one-off (ie there is no continuing fee) and I've always wondered how they make money, now I'm even more curious. I asked them if they were planning to release a new version of their software, which I'd have to pay for if they did, and they said no. How they stay afloat is beyond my understanding. Also, they're a Thai developer
    Oh, well then. Perhaps they've lost their minds. Or maybe they're all already fantastically wealthy and wrote the first version just for kicks.

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    beeporama's picture
    Location: Pittsburgh, PA

    Are there updates to the software? I wonder if they no longer have developers on staff?

    Coffee Grinder

    Just as bad: Companies that take your money but a) won't let you use their product & b) have crummy support systems for resolving the "We got your money but you're out of luck on getting the product!" problem.

    Case in point: LOTRO digital download.

    Credit card charged? Check.
    Download starts? Check.
    9 hours later download is nearing completion? Check.
    9.20 hours later download is nearing completion? Um, no. It stops at 92% downloaded.
    Resume button starts the resume after 30+ tries? Um, no.
    Support link in email sent when purchased works? Um, no. Dead page.
    Support site gives helpful information? Um, no. Help consists of "Keep hitting the resume button!!! That's all you need to do!!!"
    Main LOTRO support site helps? Um, no. Endless forum threads -- and none address particular problem.

    Soon I'll be checking out the "Get a refund?" link but my hope quotient is only about 20% at this point.

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    interstate78's picture
    Location: Beautiful Québec City

    Yeah I've been experiencing that a lot.

    Especially with my eBaying. Most people will gladly ship to Canada but some people, for reasons unknown, will not ship here. Just yesterday, I wanted to buy Giant Bomb's Space Neon Lobsters (that have to work co-operatively) shirt and was turned down for being a filthy canuck.

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    Mimble's picture
    Location: Whiffling through the tulgey wood

    Sears - my hatred knows no bounds.

    I bought an exercise bike from them and when I assembled it, I discovered it was broken. I called and asked for a replacement and for the replacement to be delivered as I have no car.

    Here's what I got told:

    SEARS: "We will pick up the broken merchandise with our delivery truck and refund your money."

    ME: "How about you pick up the broken merchandise, KEEP my money and deliver a new not-broken bike in the truck you're using to pick up the broken one?"

    SEARS: "That's not part our customer satisfaction policy."

    ME: "So your policy is, deliver broken goods, pick up said broken goods at my convenience and refund my money so I can spend it elsewhere?"

    SEARS: "I guess you could see it that way."

    I talked to several different people, all of whom were very eager to not keep the money I'd already paid. Interesting business model.

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    Thin_J's picture
    Location: Riding my invisible bike.

    Mr Crinkle wrote:
    So um, I kind of see why they wouldn't take your money in all of your cases. On to my recent incident! Found a couple of shirts that I liked while at the mall. I bring them up to the register and the lady tells me that they're going on sale in two days and she'll hold them for me. I inform her that I'd rather just have them now; I don't want the hassle of driving out there again and dealing with weekend madness. She reiterates that both items will be 30% off if I just come back in two days. I reply that I'd rather just get them now. She tells me that we should all be saving money in this economy. I ask her again to just ring them up, and she tells me I'll thank her when I come back on the weekend. I stare at her for a bit, unsure if she is actually being serious or not, and then I leave. Still don't have those snazzy new shirts.

    This is where you tell them to get off their bullsh*t high horse and ask for a supervisor or manager. But then, I've never been very patient with people that are just that incredibly stupid.

    A buddy of mine has one of these stories though. He called his housing warranty people about some issue with their microwave. They referred them to an approved contractor in the area. When my friend called the contractor they told him they were booked solid with appointments for the next four days and that he should call someone else. He said that was fine and that he could wait four days, and asked when they could get to his problem. They said, again, that they were too busy to do his job and they hung up on him.

    At that point, I'd probably be spreading their business phone number around the internet as the phone number for a registered sex offender or something. Maybe on NeoGAF or the SomethingAwful boards.

    The only one I can think of recently is a woman behind the register at McDonald's trying multiple times to get me to order what I wanted as a meal because it was cheaper. I had to tell her, over and over.. that I did not want a drink. I had a 1-liter (!) bottled water in my hand already. I did not want a coke, or a sprite, or a kool-aid, or what the heck ever else they had. I finally won a small victory by telling her that if she so desperately wanted to ring it up that way then fine, but she could have the drink, because I wasn't going to take it when I left. She rang up a meal. She filled up a coke, and when my chicken sandwich was ready she proceeded to slide in my direction both my food and the drink I tried so very hard not to order. I got a "Sir, you forgot your drink!" as I walked away, taking a drink of my water.

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    interstate78's picture
    Location: Beautiful Québec City

    Thin_J wrote:
    stuff about McD's meal

    You know, she was right. Getting seperate items ¨can¨ cost you more.

    Damn the drink (though she was a dumbass to fill it and give it to you)

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    PoderOmega's picture
    Location: Troy System

    In 2001 I payed $42 on ebay for an unopened Greatest Hits copy of Symphony of the Night. I had emailed Konami asking them to make the game available and they told me to look at a used game store.

    In college one of my friends always wore ugly sweaters with holes in them. One day we got a call one from another friend who said we had to get over to the mall because he saw this sick yellow sweater and it had a hole torn in it. We went to the mall, found the sweater, laughed hysterically at it, and went up to the counter to pay for it. The woman at the counter would not sell it to us because it was damaged, and it was last one they had so it wasn't like we could buy a new one and damage it ourselves (that also would not have been as funny). We offered her 5 extra bucks for the damaged sweater, but she refused. I think it was JCPennys or Dillards.

    Also, did I mention VYPER DRIVE!!!?

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    harrisben's picture
    Location: Bangkok, Thailand

    I recently found out that if I pay the full amount owing on my credit card that my next billing cycle will change so that I have less time in which to pay the bill. In this particular case it would have meant I receive my statement and am required to pay before I get paid. If you don't pay the full amount they give you 20 days extra in which to not pay the full amount.

    Direct your incredulous gazes towards Citibank Thailand.

    I can barely contain my lack of enthusiasm.

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    dramarent's picture
    Location: The Library

    TheCounselor wrote:
    There are some situations where a business has a high probability of losing money, even though they have a willing customer.

    I regularly turn away potential clients, because I know, or at least strongly suspect, that letting them retain me will cause me to lose money.

    Granted, it's not exactly the same as a retail situation, but it's entirely possible that Sony, to use one of your examples, thinks that taking credit cards from out of the region could result in them losing money, as a whole, on those transactions. Or, at least losing money on enough transactions that the potential profit isn't worth the risk.

    Is this because of contingency work or conflicted out of better more lucrative work?

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    Thin_J's picture
    Location: Riding my invisible bike.

    interstate78 wrote:
    Thin_J wrote:
    stuff about McD's meal

    You know, she was right. Getting seperate items ¨can¨ cost you more.

    I get this. I understand it. When I used to eat there more often (too often.. like once or twice a week, ugh) there were cashiers that knew I almost never got a drink. They'd always ring me up for a meal and just not pour one. That makes perfect sense to me if you're trying to be nice to the person you're serving.

    But don't be an idiot about it and try and force the drink on me. If you're dead set on pouring that drink if you ring it up on the register, then just don't ring up the drink, charge me the extra fifty cents, and get on with your day. Don't argue with me about it.

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    AUs_TBirD's picture
    Location: Budapest, Hungary

    Trainwreck wrote:
    Really? I've been using Paypal just fine since moving to Japan. In fact, it's the one banking method that hasn't been a pain in my ass. I think one method you can use is create another account using the country you're living in now as your home country and transfer your old account's funds into the new one.

    Maybe something changed...the last time I tried (and argued with their customer service) was nearly two years ago now. I honestly never thought of setting up a second account, but don't feel like it's something I should have to do in the first place. After all, they allowed me to take as much money as I wanted from my brick-and-mortar bank, as well as spend it...just not directly; I had to get third parties to do it on my behalf....nor did they allow me to put the money back to the exact same place I got it from!

    The mother of all backlogs!

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