While I do know that customer service has gone downhill in recent years, it's always nice to see a company that not only meets my expectations for customer relations but exceeds them. Seven days ago, I purchased a booster pack for the pocketmodel game Pirates of the Cursed Seas. One of the ships in the pack had its parts on two separate cards, but I received two of the same card, so I was missing half of the pieces. Although annoying, I didn't really consider it a huge deal. I did, however, send an email to the company letting them know of the issue. I sent the email on Monday morning, at about nine A.M. By nine thirty, I received a email back from a woman named Rose, apologizing for the issue and promising to see if she could find a replacement. I gave her my contact info, and two days later got two new booster packs in the mail along with a hand written note from Rose saying that she apologized, but she had been unable to find the replacement card, and hoped that the two booster packs would help. She also promised to continue looking. I was perfectly happy with this, and impressed at the quick response.

Three days later, I got another packet. This included the original complete ship that I had originally been missing. The same day, I got an email from Rose saying that she was sorry for the inconvenience and hoped that I continued to enjoy the game, and that if there was anything else I needed to let her know. The phrase above and beyond really does come to mind. I hope that other companies may try to emulate WizKids with this level of customer service, and though I know that may be a bit of a fantasy world, Rose and her company really have raised the bar.