I got promoted to the credit manager position at our school. One of my new duties is to collect on the student accounts. I have never done collections in my life. We've already provided the service to the student, so there's really nothing we can take away that would push the student into paying. I can turn them over to a collection agency after about year, but the bosses sort of frown on that. Can anyone recommend a decent how to do collections book or anything else? I've already checked with the local colleges to see if they have any classes that cover collecting; it was a no go. Help!