Best Buy article - work anarchy at its best.

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kellmeister's picture

Anyone else read this article about Best Buy's radical change in their work environment? Basically flex-time all the time.

http://biz.yahoo.com/special/allbiz120606_article1.html

"No schedules. No mandatory meetings. Inside Best Buy's radical reshaping of the workplace"

"Hence workers pulling into the company's amenity-packed headquarters at 2 p.m. aren't considered late. Nor are those pulling out at 2 p.m. seen as leaving early. There are no schedules. No mandatory meetings. No impression-management hustles. Work is no longer a place where you go, but something you do. It's O.K. to take conference calls while you hunt, collaborate from your lakeside cabin, or log on after dinner so you can spend the afternoon with your kid."

Being a developer you have alot of up and down time. If a plan for flex time was put into place where I work I would probably not ever think of leaving.

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I'm sure lots of Best Buy employees would love to have more time to hunt at their lakeside cabin.

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kellmeister wrote:
Being a developer you have alot of up and down time. If a plan for flex time was put into place where I work I would probably not ever think of leaving.

We're all flex time here and it's awesome. After seven years now I'm not sure I could go back to a fixed schedule again.

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The endeavor, called ROWE, for "results-only work environment," seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours.

That is the best idea ever.

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Most software companies work that way these days. They're just now figuring this out? If I didn't have that, I wouldn't be able to work. Especially when the kids were littler.

It's kind of funny you put this up. This morning I came in at 10:15 because of a dr's appointment, and here in about an hour when I'm done with this test pass I'm going to be going home to work for the rest of the afternoon on the other project we've got going because my laptop has a better setup for it. Everyone has their own "schedule" - one customer service comes in at oh dark hundred because she likes it and it lets her cover the east coast people. Another gal comes in later and stays later to handle the westies until closing time so she can get her kids off to school. The dev staff usually comes in even later and stays later because we do our live builds after everyone else is home and the servers are on lower load. We all clock in whenever we come in just so their dinosaur accounting and payroll system can cope, and any in/out stuff is kept track of just so people can find you on a piece of paper on the receptionist's desk. No paperwork, no BS, and no concerns by anyone.

A lot of the success of this comes from hiring. If you don't hire people with personal responsibility, you get problems. If you hire people who can handle the concept of working based on the job getting done, you won't have anything to worry about.

I see this is only their corporate headquarters - are they going to slip the leash on their store staff too? I didn't see from the article.

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I hate you flexi-peeps! The rigid schedule of my workweek is the bane of my existence.

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Get back to work! You've got 4 more hours to put in this week!

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DevilStick wrote:
Get back to work! You've got 4 more hours to put in this week!

I'll get that last 4 hours in during the office Christmas party this weekend.

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momgamer wrote:
I see this is only their corporate headquarters - are they going to slip the leash on their store staff too? I didn't see from the article.

I'd work retail again if they did.

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I am efficient enough that I can do twice the high-quality work that most of the coworkers I've had do in the same timeframe. Obviously, those who put out low-quality work can easily rival my productivity.

I would LOVE to work somewhere where the demand was for what I could accomplish, not how long I sat at a desk. I'd only have to spend ~75% of the time I currently do and still feel that I am providing the company their money's worth.

However, when I get my RN license and become a nurse, obviously time is the resource they need most. Can't really decrease how much time I need to be at the hospital just by being more efficient.

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Thin_J wrote:
momgamer wrote:
I see this is only their corporate headquarters - are they going to slip the leash on their store staff too? I didn't see from the article.

I'd work retail again if they did.

According to the article, yes. Though, I'm not sure how that would work at a retail location.

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I've worked several jobs which claimed to be the system described. However, there's always passive-aggressive manager guy who claims to support the freedom system, yet always makes snide remarks that make you feel the pressure to be there when not necessary. I'd just rather not work.

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"Meanwhile, Jack, who works at a BestBuy in New Jersey, got reprimanded because he got a flat tire on the way to his scheduled 8hr shift, earning $7.00 an hour. He only works 37.5 hours, God forbid they schedule him for 40."

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Thin_J wrote:
momgamer wrote:
I see this is only their corporate headquarters - are they going to slip the leash on their store staff too? I didn't see from the article.

I'd work retail again if they did.


Can you imagine? You'd walk into Best Buy at 3:30pm some day and the only people there would be the frazzled, overwrought manager who's had to open-and-close since they started the program and that one kid who's terrified of not showing up on time. Your average retail monkey doesn't deserve a program like this because they'll never show up again.

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I guess we sort of have flex-time, but since there is so much to get accomplished in a day (and I am salaried), I just end up working 8AM-6PM every week-day, and bits of time on the weekend. That's if I'm lucky. If not, I work 8AM-midnight or longer.

Yipee.

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Razorgrin wrote:
Can you imagine? You'd walk into Best Buy at 3:30pm some day and the only people there would be the frazzled, overwrought manager who's had to open-and-close since they started the program and that one kid who's terrified of not showing up on time. Your average retail monkey doesn't deserve a program like this because they'll never show up again.

I'd be there early 5 days a week. But see for me it wasn't retail itself I hated so much. It was mostly just management that ran me out of it. If the managers aren't overbearing assholes retail really isn't so bad. At times it was a lot of fun.

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This would never fly in any retail environment, I think.

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LobsterMobster wrote:
I'm sure lots of Best Buy employees would love to have more time to hunt at their lakeside cabin.

This is hilarious.

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No way in hell. They might as well close the stores on Black Friday, Memorial Day and Labor Day weekends, the 4th of July, nice summer days, days when it snows, during College finals week(s), Superbowl Sunday, and Mondays they could open around noon.

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MaxShrek wrote:
No way in hell. They might as well close the stores on Black Friday, Memorial Day and Labor Day weekends, the 4th of July, nice summer days, days when it snows, during College finals week(s), Superbowl Sunday, and Mondays they could open around noon.

Of course nobody is going to do it for all their employees in store. You have a selection of full time flex time people that always perform well and you staff the rest of the time with part timers who have a solid schedule.

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Good luck finding enough people to train all these part timer tools if the management crew is in and out at will. Sounds like an HR nightmare. Best Buy will crumble... they must... just like all the giants have... *I shall not fear. Fear is the little death...*

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Mex wrote:
This would never fly in any hourly environment, I think.

Probably a more accurate description.

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OK, when is this coming to Best Buy Canada?! My managers already don't like me, but if we brought in that uber-flex system...oooooooohhhhhhhh boy.

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thewanderer14 wrote:
*I shall not fear. Fear is the little death...*

Good man!

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momgamer's picture
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None of you guys work flex-time do you? It doesn't work like that. You're more free to work your schedule, but it works around what actually has to be done. I still work 8+ hours a day at that job. It's just that I get to pick which 8 of the 24 available in a day that I spend in my little gray box.

You don't have an HR nightmare because you don't keep track of all the micromanage crap that goes on now. They don't care anymore that you took a break from 12:07 to 12:23 instead of 12 to 12:15. In fact, they don't care that you took a break from 12:00-12:45, as long as you got the four aisles that are your domain properly faced and wiped, and got that big shipment counted, read into inventory, and stored.

So if someone needs training and you're the one whose job it is to do it, you don't take off until you've got the job done.

That's why I asked if they were going to do this on the sales floor. If I make my schedule milestones and handle my customer service and project management duties, my boss knows it's all good. It's going to be harder to find meaningful and enforcable milestones with a red shirt down on the floor.

Hiring is the key to this success. If you don't have people with the personal discipline to get the farking work done on time then it fails.

Duoae wrote:

Crouton wrote:
The upside is that these problems are potentially soluble.
Like the wicked witch of the west?

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kellmeister's picture

We have "flex-time" but its probably similar to alot of corporations. I can go see the doctor, take a long lunch to go to the gym. But it's mostly in the office 8-5p.

If I was given the choice to start work at a later time, say 10am-ish and work more from home more often, I would be all over it. I might even consider a pay cut if I found a job that offered such a program. Time is my most precious commodity.

I do have a friend that comes into work at 9:30a and the management does not like that at all. Even though she does do her work.

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kellmeister wrote:
I do have a friend that comes into work at 9:30a and the management does not like that at all. Even though she does do her work.

Well, it is hard when peoples' schedules diverge too much - if some people come in late, while others leave early to pick up kids from school, that leaves less overlapping time to set up meetings or otherwise sync up. It makes communication more difficult than necessary.

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LeapingGnome wrote:
Mex wrote:
This would never fly in any hourly environment, I think.

Probably a more accurate description.

The company I work for is hourly and flex-time, and it seems to work fine. You come in, do your work, and leave. The only thing I've seen them ask is that you stay fairly consistent in the hours you work. If you're a day person, they latest they want you working is 6PM. If you're an evening person, the earliest you should come in is 5:30PM, and work to 11PM. And you have to put in a request to make up hours on the weekend, though they never turn it down. But then again, we're just cubicle prisoners reviewing charts from months ago, so I guess it doesn't really matter what hours we work... the work doesn't change, and there's no need to cover someone's shift when they don't come in.

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We have a flex system, and it's pretty much exactly like momgamer describes. I still end up working 9-5ish, but I COULD work any hours I wanted, so long as I get my stuff done. I've worked weekends to take the a four-day weekend the following week, for example.